Returns & Exchanges

At The Old Singer Shop, we want you to be completely satisfied with your vintage sewing machine or restoration supplies. If your purchase doesn't meet your expectations, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack the item in its original packaging, ensuring all vintage components and manuals are securely protected to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item to verify its condition, we will process your refund to the original payment method within 5-7 business days.